Salesforce

Agentforce enables businesses to build, customise and deploy AI agents who are proactive and autonomous, providing specialised, always-on support to employees or customers.

Agentforce Operations (formally Regrello) enables businesses to turn manual back-office processes into work that specialised AI agents complete autonomously, across the systems you already use, with people stepping in only when needed.

Qualified enables businesses to turn website visitors into pipeline, combining intent data, conversational AI and meeting scheduling. Its AI sales agent, Piper, engages buyers and books meetings around the clock.

Momentum enables businesses to capture every call, meeting and email, turn conversations into structured deal insight, and feed it straight into Agentforce workflows with no manual CRM updates.

MuleSoft enables businesses to connect their data and processes quickly & sustainably, reducing development costs and increasing time to value.

Data 360 is Salesforce’s real-time hyperscale data engine — enabling organisations to unify and activate all types of data across systems, channels and interactions to power AI, automation, and personalisation at scale.

Sales Cloud enables businesses to grow revenues, optimise sales processes & build deeper relationships with customers.

Revenue Cloud Advanced (RCA) and Revenue Cloud Billing (RCB) automate and streamline quote-to-cash operations, boosting revenue, efficiency, and margins as a natural extension of Sales Cloud.

Service Cloud enables businesses to reduce the cost to serve, increase productivity and improve customer experience and retention.

Marketing Cloud enables businesses to connect with their customers and prospects through personalised interactions, at scale.

Commerce enables businesses to unify B2C, B2B and direct-to-consumer selling, from storefront and checkout to order management and payments, with AI agents guiding shoppers and supporting merchants.

Experience Cloud enables businesses to empower customers and partners to self-serve online, reducing cost to serve by driving up case deflection, and in turn, improving experience.

As an extension to the Service Cloud capabilities, Field Service Lightning enables businesses to optimise their field-based operations, jobs and visits.

Tableau is a visual analytics platform that enables organisations to truly leverage their data, empowering all levels of the business to make better decisions.

Slack enables businesses to connect, collaborate and automate work internally between employees, and externally with customers and partners.